FAQs

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  • Q.Is it possible to make a reservation for the same day?

    A.We accept same-day reservations, provided that we have an opening. Please visit us or contact us at 03-6886-4256. However, at times such as weekends and holidays, if our schedule is full, we may have to refuse customers without reservations, so we recommend making your reservation early.

  • Q.Changes to or cancellation of reservations

    A.To change the contents of your reservation or to cancel it, please inform us up to 2 days in advance of the scheduled visit by calling us at 03-6886-4256 or sending an e-mail to info@yaejapan.co.jp.
    Cancellations made two days in advance will not result in a cancellation fee. However, please be aware that if you cancel on the day before your scheduled visit or on the day itself, you will be charged 100% of the regular fee.

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  • Q.How long does it take to put on a kimono and to have one’s hair styled?

    A.On an average, it takes about 20 to 30 minutes for men and 30 to 40 minutes for women.
    Please note that you may have to wait a little while during festival seasons and the like, when we are very busy.
    You can use this link to check the details of the steps we take you through on the day of your reservation.

  • Q.Can customers leave their belongings and the clothes they came in with you?

    A.Yes. We take care of your belongings (except for valuables) and store them in a securely locked room.

  • Q.What should we bring with us on the day of our reservation?

    A.Please come dressed lightly and empty-handed. Everything you need is included in the loan plan (kimono, obi, undergarment, bag to carry when wearing kimono, zori (sandals), tabi (socks), etc.) In summer we suggest wearing thin underwear such as a tank top because of the heat, and in winter we recommend that you wear thin thermal clothing such as heat-tech shirts, which have excellent heat retention, and leggings to keep you warm. When you come, please do not wear underwear with a high collar, which could detract from the appearance of the kimono.

  • Q.I am tall (short), do you have large (small) sized kimonos?

    A.No problem. We have kimonos in both large and small sizes. Please understand, however, that for those who are of tall stature there are fewer kinds of kimono to choose from, and they may be a little bit short.

  • Q.Do you have a place where people who are accompanying your customers can wait?

    A.They cannot come into the dressing room, but can wait in the store. We suggest that when the store is full of people, you agree on a time to meet up with each other.

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  • Q.Do you accept credit card payment?

    A.You can pay in cash or by credit card (VISA, MasterCard, JCB) at the time of your visit.

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  • Q.What is the deadline for returning the kimono?

    A.The deadline for same-day return is 17:30. Those who wish to extend the time will be charged an additional fee of 2,000 yen per day (before tax).

  • Q.What happens if the kimono becomes soiled while rented out?

    A.There is no cleaning charge for soil within the range of normal wear (spilled food, a splash of mud, abrasion, etc.) You need not worry about soiling what you are wearing on a rainy day. However, in the case of irreparable stains (oil-based paint, etc.) or damage (cigarette burns, etc.), we may require compensation in the amount of 5,000 yen (exclusive of tax).

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